FAQs
More FAQs- What would be considered non-insured work?
- My wood floors are wet and buckling. Will they have to be replaced?
- What is SRM’s pre-disaster program?
Any construction project unrelated to your loss is considered non-insured work. At your request, we will provide a separate estimate for non-insured construction projects, and this work will require separate authorization and payment terms. If the non-insured work will delay the completion of an insured portion, then the situation must first be discussed with your Insurance Adjuster and the ServiceMaster Restore Project Manager.
Wood flooring in your home that has been damaged by water must be continually evaluated by qualified technicians during the drying process. We use professional-grade drying systems and dehumidifiers to create the ideal environment for wood floors to dry efficiently, and optimally to resume their original shape. Depending on the density of hardwood flooring and the type of finishes used, complete drying may take up to three weeks or longer. If you file a claim, your insurance adjuster will work with you to make the final decision as to whether the floors in your home will need to be refinished or replaced.
Prevention is key when protecting your commercial property. While many restoration companies are only available to provide repair services after a disaster has already occurred, proactive planning is the best way to minimize the extent of damages when unexpected events happen. Our SRM Large Loss program provides businesses with access to a team of experienced professionals who specialize in assessing risks and creating customized plans that address potential disasters before they happen. We identify vulnerabilities and develop strategies to minimize the impact of a disaster, considering factors such as the size, location, and assets of each company. This approach ensures that our clients have detailed protocols they can follow in case of a catastrophic event such as severe weather or fire damage.